Returns and Exchanges
NOT MEANT TO BE?
IT'S TRUE THAT NOT EVERYTHING IS MEANT TO BE. BUT AT LEAST EVERYTHING WAS WORTH A TRY.
EMAIL US YOUR RETURN REQUEST
Our Return Genies would be delighted to assist you in finding the right size. Simply fill out the form at the bottom of the page so our Genies can better assist you.
Additional Returns Guidelines
WE OFFER RETURN FOR STORE CREDIT ON ALL FULL PRICED ITEMS.
ALL SALE AND FINAL SALE ITEMS ARE SOLD AS THEY ARE AND ARE NOT ELIGIBLE FOR RETURN.
Additional Returns Guidelines
The REALLY Important Stuff
We want you to love your new swimwear! If your item is not quite right, we have the following returns policy in accordance with Australian Consumer Law.
INTERNATIONAL RETURN POLICY
Timeframe: All international returns must be requested within 14 days of your order date for store credit. We accept unworn swimwear and clothing bought from Infamous Swim in new condition (unworn, unwashed.
Condition: Items must be returned as a whole unit in their original packaging with all included accessories (tags, paddings, and hygiene seal intact).
Return Fee: A return fee is applicable.
Customer Responsibility: Any reverse duties are the responsibility of the customer.
Return Rate: Click here to view the return rate for your country.
Return Process
Submit Return: After submitting your return request, a return shipping label will be emailed to you.
Label Expiry: The return label will expire after 14 days. If you miss this timeframe, contact Customer Service for a new return label.
Store Credit: Refunds will be issued as store credit towards future purchases.
Additional Information
Shipping Fees: Outbound shipping fees from the original order are not refundable.
No Refunds: Please choose your items carefully as we do not offer refunds.
Store Credit Calculation: Once we receive and approve your returned items, we will issue store credit equal to the amount originally paid, less the return fee. If purchased with a discount code, the store credit will be for the discounted price.
Sanitary Reminder: For sanitary reasons, please try on all swimwear over underwear.
Non-Returnable Items: Items on 40% off or more, clearance, and final sale are not eligible for return.
Processing Time: Returns are processed within 10 business days from arrival at Infamous HQ.
HOW TO REQUEST A RETURN?
Follow the steps in the return portal to request your return.
AU AND NEW ZEALAND RETURNS
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INTERNATIONAL RETURNS (International)
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Pre-paid Express Returns
Visit our international returns portal to initiate a return. A pre-paid return shipping label will be emailed to you. Please note, the return label expires within 14 days of issue if unused. Using the provided label, book a collection or visit your nearest DHL drop off point to send your items back to us.
CONDITIONS
We do not offer refunds for a change of mind or wrong size purchase.
Your return must be initiated within 14 days of delivery of your order. Return item/s must be in original saleable condition (unworn, unwashed, no deodorant or makeup marks, with all tags and hygiene protection sticker attached). Return authorisation must be approved via email.
Infamous Swim reserves the right to deny a return if it does not meet the above conditions.
FAULTY, DAMAGED OR INCORRECT ITEMS
While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please contact us at orders@infamousswim.com and we will help resolve your issue. Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock.
SHIPPING FEE
Outbound shipping fees from the original order are not refundable.
Visit our Shipping Page for more information.
FAQs
Can I return Full Price Items?
You can return Full Price Items for a Store Credit.
Can I return items purchased with a Discount Code?
You can return Items purchased with a Discount Code (less than 50% Off Recommended Retail Price) for a Store Credit. Your store credit will be for the discounted price that you paid for the returned item/s.
Can I return Clearance or End of Season Final Sale Items?
Please choose Clearance and End of Season Final Sale items carefully as they are Non-returnable (even for store credit).
Issue with your order or item/s?
If you encounter an issue with an Infamous Swim item, our Customer Service Team is here to help! We are a small team so it may take up to 48 hours to come back to you, possibly longer during promotional or sale times, though we try to reply sooner.