RETURNS AND EXCHANGES
Need help with sizing?
Our Return Genies would be delighted to assist you in finding the right size. Simply fill out the form at the bottom of the page so our Genies can better assist you.
Here is a step-by-step guide to show you how to complete a return. If for any reason you get stuck, please reach out to our friendly Customer Service team who can swiftly help. Simply fill out the form below or email firstname.lastname@example.org for assistance.
The REALLY Important Stuff
We want you to love your new swimwear! If your item is not quite right, we have the following returns policy in accordance with Australian Consumer Law.
WE OFFER EXCHANGE OR STORE CREDIT ON ALL FULL PRICED ITEMS.
We accept unworn swimwear and clothing bought from Infamous Swim in new condition (unworn, unwashed) within 14 days of purchase for exchange or a store credit. Items must have the tags and hygiene seal intact.
Please choose your items carefully as we do not offer refunds.
Once we receive and approve your returned items, we will issue you with a store credit or dispatch your exchanged item/s. The value of the store credit issued will be equal to the amount originally paid for the returned item minus a $10 admin & handling fee. If the item/s were purchased with a discount code, your store credit will be for the discounted price that you paid for the returned item/s, minus a $10 admin & handling fee.
If you have chosen to exchange for a new size/item but the new size/item is out of stock when your return parcel is processed, you will be issued a store credit code instead which you can use to purchase a different size/item.
For sanitary reasons, please try on all swimwear over underwear.
The shipping cost to return items is payable by the customer.
Please note all Clearance and Sale items are not eligible for a return or exchange.
Once we have received your package, your return will be processed within 10 business days from arrival at Infamous HQ.
If your order was paid entirely with store credit or gift card, the return will be processed and issued as a store credit.
You will be notified via email once your return has been processed.
We do not offer refunds for change of mind or wrong size purchase.
Your return must be initiated within 14 days of delivery of your order. Your exchanged items will then be delivered to you within 10 business days of being approved. Item/s must be in original saleable condition (unworn, unwashed, no deodorant or makeup marks, with all tags and hygiene protection sticker attached). Return authorisation must be approved via email. The shipping cost to return is payable by the customer.
Infamous Swim reserves the right to deny a return if it does not meet the above conditions.
Faulty, Damaged or Incorrect Items
While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please contact us at email@example.com and we will help resolve your issue. Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock.
Can I return Full Price Items?
You can return Full Price Items for an Exchange or Store Credit.
Can I return items purchased with a Discount Code?
You can return Items purchased with a Discount Code for an Exchange or Store Credit. Your store credit will be for the discounted price that you paid for the returned item/s, minus a $10 admin & handling fee.
Can I return Clearance or End of Season Final Sale Items?
Please choose Clearance and End of Season Final Sale items carefully as they are Non-returnable (even for store credit).
Issue with your order or item/s?
If you encounter an issue with an Infamous Swim item, our Customer Service Team is here to help! We are a small team so it may take up to 48 hours to come back to you, possibly longer during promotional or sale times, though we try to reply sooner.